Welcome to Reed Buick GMC, Inc.

I was in the market for a new car. The dealership had the best customer service and prices in the entire area. Nobody there works on commission and it is veteran owned. There was no motivation to upsell the customer and I felt welcomed and comfortable the entire time.They honored pre-tariff prices and I was in and out of there with a new car in 30 minutes. In all my years, I have never experienced such a fast, efficient, honest way of doing business… Particularly in the car industry! See Moises! He’s a king!

I recently traded in my 2023 GMC Terrain Denali with less than 20,000 miles at Reed GMC. Before going in, I used Kelley Blue Book to get an estimated trade-in value of $26,000 and sent that estimate to the dealership ahead of time. When the sales team did their initial review, they offered me a trade-in value that was $3,000 less than my loan payoff. I showed the salesperson the KBB value, and he seemed confused, saying no one had reached out to me—even though he could see multiple records showing the sales team had tried to contact me. In the end, they didn’t honor the full trade-in value and left me with a $600 balance on the payoff, which they rolled into the cost of my new vehicle. A few days later, I checked their used inventory and saw my old Terrain listed for $37,000—more than $11,000 over what they gave me for it. That kind of markup is just ridiculous. For anyone looking at that vehicle, the stock number is G240741A—please don’t overpay by more than $11K for a used vehicle. This is now my third vehicle from this dealership, and unfortunately, it’ll be my last. You’d think loyalty and transparency would count for something—especially with returning customers. I do really love the new truck I purchased, but the deal could’ve been much better had the process been more upfront. That said, Roger in finance was great—super helpful and professional. He was the bright spot in the whole experience.

My experience was amazing. As a woman, I was skeptical about going into the dealership by myself, but everyone was so nice—from the receptionist to the car salesman, Joseph, and the finance manager. Joseph was incredibly helpful; he checked in with me every step of the way. I should mention that no one pressured me at all. I ended up getting a really fair price for my 2025 Buick Envista.

Not good 4 trips and 10 hours lie after lie I was surprised I had always had good dealings with them

Moses and Jose did an excellent job -great customer service! I would by a car here again in the future.

Bought a brand new vehicle from Reed GMC on a Friday. Drove the vehicle home. Drove it to work on Tuesday. Drove it home. Got in the Car that night and had ESC failure code. Took it back to Reed GMC on Thursday and they tell me it has wheel sensor error. They take a look and it has a broken wire. Tell me it is my damage and not under warranty. Later in the day when I pick it up I'm dumbfounded how this can happen from the time I come home from work and two hours later. Guy at the service desk tells me that error codes can be delayed. So I guess it is possible that this wire was broken when I bought the brand new car. Didn't matter, they won't cover it. Stay away from this dealership!! I'm telling everyone I know.

First the good....the service department here is great, with very helpful service advisors. Service work has always been done correctly and on-time as promised. I had a couple warranty issues with my Terrain and they got them fixed right away. Now the bad....The sales staff and management here are terrible. You almost have to beg them to contact you about buying a car and they resent any customer who knows something about the car business or any who tries to negotiate; as if they are personally offended by this. They also like to go back on deals that they do make. The first time I dealt with them we made a deal and they went back on it, trying to pump more money out of me. After a lot of complaining they relented and we got the deal done. I should have know better than to return. This time my encounter was even worse. Lazy salesmen that hang around the sales desk were talking about customers and other employees in a disgusting manner, very unprofessional. I caught the salesman in a bald faced lie this time, in what I assume was an attempt to steer me away from leasing and into buying. In addition, I knew more about the vehicle I was looking at than he did! Tried to tell me that CoreTec is a kind of leather....really? It's pleather and even thought it's a new product, we all know it's pleather...except for this guy. Another different salesman was so rude I told I wouldn't work with him. Definitely wouldn't recommend this place and now, unfortunately, I will now no longer use their service department either; because I am not going to support an outfit like this. There are several other GMC dealers in KC, no need to be treated this way.

Excellent service. Courteous and friendly staff they always take great xxxx care of my car. .

Great place to do business! They are professional and courteous and do wonderful work on your vehicle.

The team at Reed is a flawless operation and the best service I have experienced anywhere. And I am an 80 year old perfectionist Buick driver.

They are always professional and thoughtful. I have no complaints with my services. Would highly recommend.

I was not allowed to test drive the vehicle (24 Hummer EV) and was told the car is $100k car so they can't let anyone drive it. I bought it anyway. The vehicle had a factory defective headlight and when I took it in to be fixed, o one checked to make sure the part was ready and functional prior to dismantling the car so they had to order a new part which took longer. The vehicle has a constant loud rattle coming from beneath the car and service had the vehicle for weeks and could not fix the problem. While they had my brand new vehicle, they damaged the driver door sill and had to keep my vehicle for another 2 weeks to repair the damage. The service department agent I reported the damage to was rude and disrespectful and told me that this just happens sometimes. I cannot believe that a vehicle that you wouldn't even let me test drive was treated in such a careless manner. I would never recommend your dealership to anyone and will tell this to anyone that will listen.

My appointment for oil change and rotation was 8am. They put others ahead. No courtesy car to take me home. I was waiting 2.5 hours. In the waiting area. I believe this could have been a better experience.

I've done all of my business here since 1989. Always the best experience, hands down!

We drove from McPherson, Kansas to pick up our Expedition last weekend. We could not be more happy with our whole experience! From the salesman I worked with from the beginning to end of the deal. Kurt was fantastic! To the finance department and the receptionist at the front desk. Everyone was friendly and there was no pressure to purchase things we didn't want. Well worth the 3 hour drive to get our perfect vehicle! Edit a few months later: We have had nothing but trouble with our used 2018 Expedition. Before the first oil change and even on the drive home I noticed the vehicle "smelling hot." I also noticed the coolant level ran low. None of the gauges read anything odd but took it in a few weeks later and my mechanic informed me that the valve cover was leaking oil directly onto the exhaust and the coolant line also had a leak. Looking at the inspection and repairs prior to putting the vehicle on the lot, they did replace the gasket in the valve cover but according to my mechanic this never fixes the issue. I went back and forth with the service department and they finally told me I could drive my new vehicle back up to Kansas City from McPherson and use a loaner vehicle while they fixed it. Fixing it I assumed would be replacing the gasket, which wouldn't really be fixing it at all. So, I opted to just fix it the right way locally. During the first oil change, it was discovered that 2 of the 4 struts were leaking fluid, so all of them needed to be replaced. Then most recently, this last Saturday it stranded us on the side of the road. Received word yesterday morning that the engine will need to be replaced. In the 5 months we have owned this vehicle, we have spent much more on repairs than we have on payments. Things happen, and I understand that but I am not confident that even if we had purchased an extended warranty they would have covered any of this. We also noticed that on cold start ups the vehicle starts very loud. They told us this is a lifter issue and all these trucks sound like that. Our mechanic told us that is a timing chain issue that needs to be repaired before it becomes a real issue and lets go. This is also a 14 hour job. This was a bad buy on our part and I was so happy with the initial purchase. I am extremely disappointed with the condition of this vehicle. I have reached out to the general manager and the sales person who sold us the vehicle and have heard nothing. To spend this kind of money on a vehicle and be left with a payment, more repair bills than a payments and now the cost of a brand new engine??? Karma is a thing. I hope other families heed the way my family was treated here. Lauren